If cancellation is made within 12 hours, then only you will request a refund subject to certain deductions. 2. The deductions include a Payment Gateway Fee of 5% and a Processing Fee of 5% of the paid amount. 3. The refund will be process to the original payment mode only. 4. The refund will be credited to customers account within 7 days 5. During peak times (holidays, special events, etc,) it can take longer than normal to process. 6.